Privacy Policy for Solidrow Group of Companies

Last Updated: November 10, 2025

1. Introduction

Welcome to the Solidrow Group of Companies mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Note: This App is primarily intended for authorized employees of the Solidrow Group of Companies. Certain features, such as data submission forms, may be accessible to external users solely for inquiry or service request purposes.

2. Information We Collect

Personal Information (Employees and Admin Users): When you use our App as an employee or administrator, we may collect:

• Full name
• Email address
• Phone number
• Username and password
• Authentication tokens
• Device information (IP address, device type, operating system)

Client and External User Information: External users who submit their details through our App’s public form may provide:

• Full name
• Contact number
• Email address
• Service or inquiry details

Usage Data: We may also collect information on how the App is accessed and used, including:

• Login timestamps
• App usage statistics
• Error logs and crash reports

3. How We Use Your Information

We use the collected data for various purposes, including to:

• Provide and maintain our App
• Authenticate users and manage accounts
• Allow admins to edit client details
• Allow super admins to update or delete client information
• Enable external users to submit service or contact requests
• Facilitate follow-up communication by Solidrow employees
• Improve our App and user experience
• Monitor the usage of our App
• Detect, prevent, and address technical issues

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Data encryption in transit using HTTPS
• Secure storage of authentication tokens on your device
• Restricted access to personal information by authorized personnel only
• Regular security assessments to ensure data protection

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Who assist in operating or maintaining our App
• Law Enforcement or Government Agencies: When required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Data Protection Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw your consent at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide the services you have requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. External User Submissions

External users who submit their details via the App acknowledge that their information will be used solely for communication and service follow-up by Solidrow employees. External users will not be provided login access or account creation within the App.

9. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you believe that a child has provided personal information to us, please contact us immediately, and we will take appropriate action to remove the data.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the App after changes are made indicates your acceptance of the revised policy.

11. Contact Us

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

13. Internal Use Only

This App is developed and maintained exclusively for use by employees of the Solidrow Group of Companies. It is not intended for public distribution or consumer login access. Any data collected through the App, including submissions from external users, is used solely for legitimate business operations, internal communication, client follow-up, and company administration purposes.